Why should I trust Home Spotless?
We pride ourselves on delivering consistently high-quality cleaning services. Our team of skilled and background-checked professionals is dedicated to your satisfaction. Backed by our Spotless 100% Guarantee, we meticulously clean every corner of your home. With convenient appointment options, we work around your busy schedule to provide exceptional service.
Who does Home Spotless Hire to Clean my Home?
Home Spotless employs a team of experienced and insured professionals to clean your home. We carefully select our staff based on their cleaning expertise, reliability, and commitment to delivering exceptional service. You can rest assured that the person cleaning your home is qualified, insured, and dedicated to transforming your space.
How are Home Spotless Cleaners Screened?
Home Spotless cleaners undergo a rigorous screening process to ensure your safety and satisfaction. This includes background checks, employment verification, and a thorough evaluation of their cleaning skills and experience. We are committed to hiring only the most qualified and trustworthy individuals to care for your home.
Can I request the same cleaner each time?
We understand the importance of building a trusting relationship with our clients, and we believe consistency is key. That's why we offer the option to request the same cleaner for each visit. While we can't always guarantee the same cleaner due to scheduling conflicts or unforeseen circumstances, we make every effort to accommodate your preference. Building a rapport with a familiar cleaner can enhance your overall cleaning experience and provide a sense of comfort and reliability.
What services do you offer?
Home Spotless offers a comprehensive range of cleaning services tailored to meet your needs. From regular housekeeping and deep cleaning to move-in/move-out cleans and specialized services like oven cleaning and window washing, we’ve got you covered. We also provide additional services such as airbnb/vacation rental cleaning.
How do I book a cleaning?
Booking a cleaning with Home Spotless is easy! You can schedule an appointment directly on our website, or you can give us a call at 888-831-8772. Our friendly customer service team will be happy to assist you in selecting the perfect cleaning package and scheduling a time that works best for you.
What is your cancellation policy?
We understand that plans can change. To cancel or reschedule a cleaning, please provide us with at least 48 hours’ notice. Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.
How do you handle keys and security?
Your home's security is our top priority. We offer several options for key handling: you can be present during the cleaning, provide a key, or use a lockbox. Our cleaners are trained in handling keys securely and discreetly.
What if I'm not satisfied with the cleaning?
Customer satisfaction is our ultimate goal. If you are not completely satisfied with your cleaning, please contact us within 24 hours of the service. We will promptly address your concerns and re-clean any areas that do not meet your expectations. Your satisfaction is guaranteed.
What cleaning products do you use?
At Home Spotless, we use high-quality cleaning products that are effective and safe for your home. Our cleaning solutions are carefully selected for their ability to remove dirt, germs, and stains without leaving harmful residues.
Are your products environmentally friendly?
We understand the importance of eco-friendly cleaning. While we use high-quality cleaning products, we offer eco-friendly options upon request. To ensure we can accommodate your preference, please specify your request when booking your cleaning appointment.
Do I need to be home during the cleaning?
No, you don't need to be home during the cleaning. We understand that your time is valuable. Our cleaners are trained to work independently and securely access your home using the provided keys or lockbox.
Can I request specific cleaning products?
While we cannot guarantee the use of specific cleaning products due to efficiency and safety reasons, we are happy to accommodate any allergies or sensitivities you may have. Please inform us of any specific cleaning product restrictions when booking your appointment.
How often should I schedule cleanings?
The ideal cleaning frequency depends on your household size, lifestyle, and personal preferences. Many of our clients find that bi-weekly or weekly cleanings maintain a clean and fresh home. However, we also offer one-time, deep cleaning, and move-in/move-out services to accommodate your specific needs.
How do you calculate your prices?
Our pricing is based on the size of your home, the number of bedrooms and bathrooms, and the specific services you require. To get an accurate quote, simply use our online pricing tool or give us a call at 888-831-8772. Our friendly customer service team will be happy to assist you.
What payment methods do you accept?
We accept a variety of payment methods for your convenience. We offer options such as credit cards, debit cards, and online payments.
Do you offer discounts or packages?
We currently offer various packages to suit your cleaning needs and budget. These packages often include multiple cleanings or a combination of services at a discounted rate. You can find more information about our packages on our website or by contacting our customer service team.
Is there a fee for additional services (e.g., oven cleaning, window washing)?
Our deep clean and move-out cleaning services include many of the most commonly requested additional services. This means you can enjoy a more thorough clean without worrying about extra charges for tasks like oven cleaning or interior window washing. For our basic cleaning service, we offer a variety of add-ons, such as oven cleaning, window washing, and interior appliance cleaning, at an additional cost. These add-ons can be customized to meet your specific needs.
What's included in Home Spotless services?
Home Spotless offers a variety of cleaning services to meet your needs. Our basic clean includes dusting, vacuuming, mopping, bathroom cleaning (including toilets, sinks, showers/tubs), kitchen cleaning (including countertops, appliances, sink), and general tidying. For a more in-depth clean, our deep clean service covers all basic cleaning tasks, plus inside appliances, baseboards, blinds, light switch covers, and interior window cleaning. Our move-out clean is designed to leave your home spotless for new occupants and includes thorough cleaning of kitchen appliances, bathrooms, walls, and all areas included in the deep clean. Please note that we do not offer carport cleaning. Additional services like oven cleaning and refrigerator cleaning are available for an extra fee and can be added to our basic cleaning package.
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