We understand that plans change, and sometimes you may need to cancel or reschedule your cleaning service. Here's a breakdown of our cancellation policy to help you understand any associated fees:

Same-Day Changes:24 - 2 hours before your booking: A $25 cancellation or reschedule fee will be applied.
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Less than 2 hours before your booking: The full booking cost will be charged.
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Missed Appointments:If a professional arrives for your scheduled cleaning but cannot gain entry or begin work due to your absence, the full booking cost will be charged.

Recurring Plans:Home Spotless offers recurring cleaning plans for your convenience. These plans are charged automatically before each cleaning.
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There is an  early termination fee of $89 if you cancel your plan before the commitment period of 90 days.
This fee is waived if the service does not meet the standards outlined in our Home Spotless Happiness Guarantee (details below).
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‍Home Spotless Guarantee Policy: We are committed to providing you with a top-quality cleaning experience. If you are not satisfied with your cleaning for any reason, please contact us within 24 hours of your service and we will be happy to make it right. Learn More

Contact Us: For immediate assistance with cancellations, rescheduling, or questions about our policies, please contact our friendly Customer Care Team via email at care@homespotless.com.


This policy is subject to change. We recommend checking this page periodically for any updates. For cancellations or rescheduling requests, please contact us as soon as possible to avoid any fees.We appreciate your understanding and look forward to providing you with a spotless clean!


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